Frequently Asked Questions

Get help with the most common questions related to your Roam subscription.

We're always updating the content, however you can jump to the section you need by using one of the links below.

Referrals, Discounts, Perks, & Benefits

How do I find my referral code?

You can find your referral code directly on your Roam dashboard!

Visit your dashboard here get your referral information. 

Subscription Add Ons & Mileage

What Add Ons are Available for my Subscription?

You're welcome to add other perks to your subscription to help personalize your experience! Here are the add ons available:

• Additional Driver
• Mileage Top Up
• 407 Transponder
• Winter Tires
• Roam Care Protection

Additional Drivers

Can other people drive my Roam Vehicle?

Yes, you're welcome to have up to 3 people registered to your vehicle! All additional drivers need to be approved by our insurance provider prior to driving, please contact the Roam team to get started or check out the details below:

Can an unregistered driver use my Roam Vehicle?

No, it is prohibited to have an unregistered driver use your vehicle as it is a requirement that every driver is covered and approved by our insurance provider.

How much is an additional driver?

You can pay $75+HST/month to add an additional driver to your subscription, however we have coverage plans that bundle better coverage plus a secondary driver. View the plans here.

How do I add an additional driver?

Adding another driver is very simple! Have your additional driver do the following:

• Visit our 'Additional Driver Registration' Article here: https://support.roam.auto/add-an-additional-driver
• Create an account
• Select a Vehicle
• Upload their driver's licence

Why is there a charge for additional drivers?

Every driver needs to be covered under our insurance plan which is why there is an additional fee. Compared to the primary driver insurance fee of $200, additional drivers are at a reduced cost.

Winter Tires

Can I add Winter tires?

Yes! If you would like to drive with winter tires on your vehicle contact our support team and we can make the necessary arrangements.

What is the Cost for Winter Tires?

Winter tires are an additional $165+hst per month with a minimum commitment of 3 months use.

Why Are Winter Tires an Extra Cost?

Winter tires are an added cost for all standard rentals, Roam is transparent about these additional costs compared to traditional rentals for this reason.

Here's how we compare:

Budget/Avis: Winter tires on the Ontario fleet are available by request from November to April on mid-size, full-size, and compact vehicle groups, but there’s an additional fee, which starts at $20 per day. All other cars are equipped with all-season tires (mud + snow) at no additional cost. 

Hertz: Winter tires on the Ontario fleet are available by request in the winter months, primarily at airport locations, since this is where they’re most requested by customers, or in provinces where they’re required by law. There’s also a fee, which can range from $20 to $25 a day, depending on the vehicle type (economy vs. Premium). 

Enterprise: Winter tires on the Ontario fleet are available by request with scarce inventory in the winter months, and the fee ranges depending on the rental location and length of rental period. The only location where all vehicles are equipped with winter tires is in Quebec with no additional charge. 

Roam: Winter tires are available for $165/month (daily rate of $5.50) compared rentals which start at $600/month (based on the $20 daily rate). You have the option to pay $450 over 3 months or pay $450 upfront.

Mileage 

What are the excess mileage fees?

Excess mileage fees start at $1/km. Please view your Roam Driver's Agreement to see more information on your overage fees (Located under Appendix A page 2)

Can my mileage be rolled over to another month?

Your mileage can be rolled over to your next month, and you can count the usage towards your total monthly plan ex. 2000 KM/month, over a 3 month period is 6000 KMs making the total mileage allowed to be driven 6000 KMs.

We recommend that driver's do their best to adhere to their 2000 KM allowance every month to prevent over or under calculating their allowance and help avoid overages. Driver's going above 2000 KMs can be flagged by insurance, please contact the Roam team if you are driving above your mileage plan.

Are there unlimited mileage options?

Roam does not have unlimited mileage options at this time.

What mileage plans are offered? How much can I drive?

Roam allows drivers the option to drive up to 3000km/month with a paid mileage upgrade. The base subscription plan includes 2000km and you can upgrade to the 3000 KM plan at anytime for $99+HST.

What happens if I go over my mileage?

The cost for mileage overage charge is $1 / km. For driver’s on a 2000 km mileage plan, you can request to upgrade your mileage to a 3000 km plan for only $99. If you are on a 3000 km plan and need additional mileage, our service may not be right for you and it is recommended that you talk to our team directly regarding your subscription.

How do I know how much mileage I used?

We recommend keeping note of your mileage at the start of your subscription, however we do keep note of it! Feel free to contact our support team and we will let you know!

407 Transponder

How much is a Transponder from Roam?

A transponder add on from Roam is $25+HST / month!

Can I bring my own Transponder?

Yes! You're welcome to use your own transponder however the details of the Roam vehicle cannot be changed to your personal transponder. Simply leave the transponder in your vehicle and you'll still be billed for the 407 tolls as you use the car without updating the vehicle details!

How do I add a transponder?

You can add a transponder by contacting the Roam team! You can contact the team over email at support@roam.auto or chat with the team by booking a call here.

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Reservation, Bookings, & Pickup

What is the process to get a car? How do I reserve a vehicle?

Here are our easy to follow the steps to help get you on the road 🚗:

• Visit https://www.roam.auto/cars and select a vehicle you're interested in (this doesn't have to be your final choice)
• Confirm your driver eligibility! Check to see if you qualify to drive based on our requirements here
• Upload your driver's licence to complete your profile
• Our insurance provider will process your information give us the results of your request (typically approved by the next business day)
• You will be provided the option to place your refundable security deposit before insurance has processed all the information in the event you would like to reserve a specific vehicle. Should the results not allow you to drive, your security deposit will be refunded
• Once approved, our team will help get you set up with your refundable security deposit, vehicle, subscription plan, confirm the paperwork (sign your driver's agreement) and schedule your pickup or delivery date!
• Get your car! Roam makes getting a car simple and convenient. Everything can be done online and our support team is standing by to help if you need it!

Why does it take time to be approved?

Our insurance provider needs to ensure you're eligible to drive any vehicle on our platform. Due to processing times and delays such as weekend or holiday closures it can take more time to get verification. If our insurance requires additional documentation that can also impact the processing period. We typically have your subscription ready by the next business day!

Can I pre-book a vehicle in advanced?

For more detailed information on pre-booking and reserving a vehicle over 7 days in advanced, please visit our pre-booking article.

How far out can I reserve a vehicle?

You can start your subscription as early as the next business day or as far in advance as you'd like! With booking requests 7 days in advanced, please visit our pre-booking article.

What phone number is best to reach you?

You can give us a call at 647 360 9640 if you have any questions or concerns about our service. You can also book a call with us!

What is the best email to reach you?

Email us at support@roam.auto anytime and our team will get back to you within the next business day!

Where are you located?

Currently, Roam is located in Toronto, Ontario Canada 🍁! No other locations exist outside of our main office in Toronto at this time.

Should I provide my driver’s licence in advance?

Yes, in order to reserve a vehicle and start a subscription, you will need to provide your driver’s licence. It is required during the subscription creation process, once you have selected a vehicle, you will be asked to upload your licence to confirm your booking.

What happens if the car I want is no longer available?

When the vehicle you want isn’t available, our team will contact you and provide you with comparable options in our vast fleet!

Can I come see a vehicle before I book it?

No, at this time all of our vehicles sit off site and we only have vehicles ready for pickup in our garage. Our team is happy to provide photos of the vehicle beforehand or you are welcome to request an in person appointment in before your pickup date (appointment only eligible if you have paid the refundable security deposit).

Am I committed to a car if I create an account, select a vehicle, or upload my licence?

No! You are not obligated to a particular vehicle, plan, or term when you verify your account. You're welcome to make changes to your vehicle and account at any time up until you've placed a security deposit! Once a deposit has been placed our team will be able to make any changes for you upon request. Our team will never finalize your subscription request without you giving the final sign-off!

What can I expect on my first day/delivery?

Our team ensures your vehicle is in the best condition possible when you receive it! Upon arrival, you will receive a walk around of the vehicle for full transparency and to ensure you are comfortable. If you have any questions or concerns regarding the car, our vehicle specialists will be happy to answer and guide you through any unfamiliar features!

You will also be expected to have:

• Your physical driver's licence as a final confirmation of identity
• Your Roam agreement signed
• Your first month's payment ready

How do I cancel my booking?

If you need to cancel your vehicle pickup/delivery, you have until 48 hours from your scheduled pick up date to cancel without incurring fees. Cancelling within 48 hours from your pickup date will result in a $150+HST late cancellation fee from your security deposit.

Do you have an after hours pickup or drop off?

No, at this time Roam does not offer an after hours drop off service.
Our hours of operation go as follows:
Monday - Friday: 9AM-5PM
Saturday - Sunday: Closed

Can I have my car delivered to me?

There is a fee for our one-way valet service. We do not offer valets beyond 50 km Costs vary by location, here are the costs by KM:

• 5 km away or less = $50+HST
• 5 to 25 km = $100+HST
• 25 to 50 km = $150+HST

**We do not offer valet pickup or delivery to or from any airports due to scheduling challenges and flight delays**

How much is the refundable security deposit?

Depending on the vehicle you select, your security deposit can vary. The refundable security deposit starts at $500 economy vehicles (eg. Hyundai Elantra, or Toyota RAV4), $750 for 7/8 seater SUVs/larger vehicles, and $1000 on luxury vehicles (eg. Audi, BMW, Mercedes, Tesla).

I need a car for less than 30 days, how much will it cost?

Roam vehicles are booked with a minimum subscription period of 30 days.

Subscriptions are billed for an entire 30 day period and there are no custom plans available for less than 30 days. If you need a vehicle for less than 30 days, or have high KM requirements, we may not be the right fit for you. Roam does not offer proration for unused days.

I need a car for a specific duration of time, how much will it cost?

Roam does not specialize in custom terms however if you are a current subscriber and need adjustments to your return date, contact our team immediately to see what options are available for you.

What is the shortest period I can rent?

The minimum subscription term is 30 days on every vehicle.

Do I need to book a call time or does someone contact me?

To get in touch with our team, you can call us directly at (647) 360-9640 or email us at support@roam.auto! You can also schedule a call with an Account Manager.
If you’re looking to connect, we recommend creating an account so we can have your contact information on file!

Can I do a test drive before I choose a car?

No, Roam does not offer any vehicle test drives before subscribing to a vehicle. 

Will the gas tank be filled on pickup/delivery?

Yes! If your Roam vehicle is not delivered with the full amount (exception for valets) we will ensure to only require the same amount it was delivered in on it's return!

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Emergency Roadside & Vehicle Damage

Do you provide 24/7 Roadside Assistance?

Yes! Emergency Roadside assistance is bundled in with your Roam Subscription and there is emergency service associated to the vehicle brand you're driving!

What happens if I need Roadside Assistance?

Determine first if your incident will require roadside assistance. You will need roadside assistance if you're experiencing any of the following:

• Flat tire (only requires roadside if the flat happens far from home, on the highway, or in an unsafe location)
• You have been involved in a collision with another driver
• Drained battery
• Key lockouts or loss
• Vehicle unable to start / Vehicle is undriveable
• Any incident which requires vehicle towing (now tows can be authorized without Roam's permission)

If you determine that you need roadside, here's how to get assistance from the Roam team during business hours and after hours: 

1. Call Roam's emergency line at 1 877-340-1737
2. Report your roadside incident briefly to the emergency phone rep and ensure to have your vehicle + contact details readily available (the emergency rep will relay your incident directly to the team)
3. While waiting to hear from the Roam team, begin your incident report form here
4. The Roam team will be in touch with you to relay any next steps or further information and confirm the submission of your incident report

If your vehicle is driveable, (meaning you can continue to drive as normal, make it home, or be at safe location where you can be with the vehicle) here are your next steps to report any damages or unexpected changes to your vehicle:

1. Contact Roam immediately over email at support@roam.auto to report your incident
2. Complete and begin your incident report form here
3. The Roam team will be in touch with you to relay any next steps or further information and confirm the submission of your incident report

I am being charged the deductible, Can I use my security deposit?

Your refundable security deposit is held until the end of your subscription.
If you are required to pay the deductible after your subscription has ended, the security deposit can be applied to the balance.
If you are required to pay the deductible during your subscription, the security deposit cannot be applied to the balance.

What happens if my car gets damaged?

In the event your vehicle is damaged, you'll need to contact the Roam team as soon as possible. All incidents must be recorded within the first 24hrs to ensure coverage under insurance for major damages/collisions, follow the steps below to get started:

1. Contact Roam immediately over email at support@roam.auto to report your incident
   (Need roadside emergency assistance? Go here for next steps)
2. Complete and begin your incident report form here
3. The Roam team will be in touch with you to relay any next steps or further information and confirm the submission of your incident report

How do you get damage estimates?

In the event that your vehicle has been damaged, we will provide you a competitive price to have the damages repaired via our trusted body shop network. To provide you with the best price possible, we have made it a policy to not profit from the repair work.

What is considered wear and tear?

Wear and tear is expected while you have your vehicle. Let’s avoid surprises together, tell the Roam team about any damages as soon as you see them! For more information on wear and tear, visit our insurance policy article.

I have been involved in an accident, what are the next steps?

If you find yourself in an accident involving another driver please, follow these steps below:

1. Call Roam's emergency line at 1 877-340-1737
2. Report your roadside incident briefly to the emergency phone rep and ensure to have your vehicle + contact details readily available (the emergency rep will relay your incident directly to the team)
3. Call 911 if emergency services are not on the scene, you can file your police on site with the authorities
4. While waiting to hear from the Roam team and 911 to arrive, begin your incident report form here
5. The Roam team will be in touch with you to relay any next steps or further information and confirm the submission of your incident report

Your safety is the first priority! Our team will assist you immediately to ensure you're safe and able to go through the next steps as smooth as possible. All vehicle damage or any incident must be reported to a Roam customer support rep to assist you within the first 24 hours.

Driver Eligibility and Requirements

What are the driver requirements?

The minimum requirements to be a driver vary on your licence!
To drive with Roam, here are the options as follows:

Ontario Licence Holders

• Must be a minimum of 23 years old or older
• Must have no major criminal convictions or moving violations.
• Must have no current licence suspensions or major driving infractions in the last 3 years
• Must pass have a credit score of 650 or above (Roam's credit score verification does not affect or impact your credit score)
• Must have a valid Ontario licence
  G1 Class: Not permitted
  G2 Class: Permitted if G2 is held for minimum 1 year
  G Class (or higher): Permitted

Canadian Licence Holders (Outside of Ontario)

• Must be a minimum of 23 years old or older
• Must have no major criminal convictions or moving violations.
• Must have no current licence suspensions or major driving infractions in the last 3 years
• Must pass have a credit score of 650 or above (Roam's credit score verification does not affect or impact your credit score)
• Must have a valid licence
• Must have 'Motor Vehicle Report/MVR' (For Quebec and Alberta only):
  Insurance will need to see licence duration, infractions, and general licence history
  (must be issued from the same province your licence is issued from)

International Licence Holders

• Must be a minimum of 23 years old or older
• Must have no major criminal convictions or moving violations.
• Must have no current licence suspensions or major driving infractions in the last 3 years

• Must have 'Letter of Experience' (REQUIRED, no exceptions or alternatives)
  Insurance will need the driver's name, length of the policy, and details of any claims or accidents during the time you held the policy
  - 1 year minimum experience for USA and North American policies
  - 3 year minimum experience for policies outside of North America and USA
  (document needs to be from the same country your licence is issued from)

• Must have Motor Vehicle Report/MVR (REQUIRED, no exceptions or alternatives)
  Insurance will need to see licence duration, infractions, and general licence history
  (document needs to be be from the same country your licence is issued from)

• Must have a valid licence

Do you have to be Canadian to use this service?

No! You do not have to be Canadian, but you have to meet our driver's requirements in order to drive.

Do you require a credit check?

Roam may complete a soft credit check on your profile which does not affect your credit score. This is part of our driver approval process (see driver requirements above). To become an eligible driver with Roam, a minimum credit score of 650 is required varying on your documents and details.

Why don't rental car companies ask for my info up front?

Compared to a traditional rental car company, Roam asks for you to verify your account & identity up-front because it can take until the next business day to get you set up to drive (varying on driver experience and eligibility).
We offer a completely digital concierge and check-out experience, meaning the work is already done from the start. No lineups, no waiting, not disappointing experiences.

My Registration was not approved, now what?

If our insurance provider is not able to move forward, we cannot allow you to drive with Roam at this time. We are continuously working with our insurance providers to make Roam accessible to more drivers in the future.

I'm New to Canada. Am I eligible?

If you match the requirements mentioned above we are more than happy to have you on board! Contact our support team to see how we can get you started!

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Subscription Changes & My Account

Are there any early cancellation fees?

There are no early cancellation fees!
You can cancel whenever you want, as long as you provide 7 days notice. Roam requires this notice period to help make preparations for the vehicle return.

Proration is issued at a minimum of 7 days from your notice.

Can I switch or change my vehicle during my subscription?

Yes! There is a $250+HST swap fee when downgrading vehicles, however upgrading vehicles is free of charge! Your current vehicle pricing will be adjusted to the payment of your new vehicle.

What if I don’t like my vehicle?

You are welcome to swap (fees may apply) if you are not happy with your car, however we ask that you reach out to our support team immediately to see what we can make your experience better!

Can I return my vehicle early?

Returning your vehicle can incur a restocking fee, however you can return your vehicle early if needed. For more detailed information on returns and cancellations, visit our return article.

How do I schedule a return?

We require at least 7 days notice prior to your next renewal to end your subscription and ensure the best service possible. Failure to schedule your return without prior notice will not guarantee your desired time and can result in additional subscription fees.
To learn about scheduling your return, visit our return article.To request a cancellation, it is required to schedule a call with your Roam Account Manager.

Can I extend my subscription if I want to keep the car for longer?

Yes! You can extend your subscription for as long as you need. Your subscription will renew every 30 days until 7 days notice prior to your next renewal to return is provided to the team.

My Driver's License won't upload.

Having troubles with uploading your licence? Please ensure that your licence meets our driver requirements and it's recommended follow the step by step reservation process guide. 
Still having trouble? You can book a call with an Account Manager for more assistance. 

What can I find in my Account?

You will find everything you need with your Roam experience. Here's what you'll find:

• Promotions our referral program, your referral code, and referral history
• Your current subscription plan
• Important documents like your Insurance slip, vehicle information, and your agreement
• Important resources (support line, vehicle inventory)
• Personal information (i.e. address, password, email)
• Payment methods

How do I change information on my account?

All your information will be under the "Profile" tab, including your name, verified phone number, and verified email. You can change your email, phone number, address, payment method, and password!

My verification code is not working?

It's likely that you have been sent 2 unique verification codes. The first code is to verify your phone number (sent via SMS) and the second code (sent to your email) is to verify your email.
**Please ensure you are using the correct verification code for each both verification steps**
You may have also requested the code too many times. It can take up to 10 minutes for the verification code to send. Please note that every time you request a new code it will reset.

I entered the wrong phone number or email

No problem! You can edit or change both your phone number and your email address during the verification process.

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Vehicle Maintenance & Service

What kind of gas does my car take?

On the inside of your gas door there will be a sticker, or an indicator on your gas cap for what fuel is recommended for your vehicle however we recommend regular/standard gas NOT diesel.

Is there a spare tire in my car?

All Roam vehicles come with either a spare tire or tire patching kit  however all subscriptions with Roam are covered under roadside assistance to assist with emergency tire issues.

What kind of tires are on my vehicle?

At Roam we use standard OEM tires to ensure the safest and smoothest driving experience possible. Your vehicle will always be equipped with all season tires!

What should I do if I'm low on fluid levels?

If your fluid levels are low, you can purchase the appropriate fluid at a gas station or department store and we will reimburse you for the charge. You are also welcome to drop by our office for a complimentary windshield fluid top up!

If your vehicle is low on coolant, oil, or any other engine related fluids, get in touch with our support team so we can schedule routine maintenance.

What happens if I get a flat tire?

For flat tires, our team works fast to get you the assistance you need. If you are in a safe location such as your home, please contact our support team immediately to schedule your tire patching.

For emergency flat tires (on the road, far from home), please refer to the emergency roadside assistance guide. You will need to contact our emergency roadside assistance number which will also report your incident to the Roam team. This can also be located in your Roam Folio left in the glove box!

How does routine maintenance work?

Contact our support team once your vehicle has indicated that it will require service. Our team will contact you if there is necessary maintenance/recalls/changes that need to be made ahead of time when possible! Once your maintenance request has been submitted, we will connect you with our mobile maintenance team to schedule your appointment right to your home!

How long will maintenance take?

Preventive and routine maintenance doesn't take long to fix -and most are next day appointments! In the event your maintenance affects your use with the vehicle, our team will work with you to make sure you can continue your subscription!

Is covered under routine maintenance?

Your Roam car subscription comes with routine maintenance included! We take care of the following:

• Routine vehicle inspections
• Oil changes
• Brake replacements
• Minor scratches due to normal wear and tear
• Unexpected mechanical failures such as malfunctioning brakes, lights, power windows, or other electrical systems

 

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Payments, Deposits, & Billing Explained

Do the prices on these cars include tax?

The prices you see on the website do not include tax. All prices are subject to a tax of 13% HST, you can use our tax toggle to see the total taxes in!

What is the total cost?

You can see the total cost per month on our website by selecting any vehicle! The pricing breakdown will be displayed after you select one of the many vehicles in our fleet. 

When does billing start?

Your billing cycle begins the day you pickup the vehicle, from this point on you are on a 30 day billing cycle which cannot be adjusted or changed. Ensure to have your funds available every 30 days and adhere to the invoices which you will receive during the week your subscription is due.

Can I customize payment dates?

No, at this time your billing cycle can only be fixed to a 30 day cycle starting from the day of pickup/delivery. To offer you a simple and transparent pricing, your all-inclusive Roam subscription is billed every 30 days, not on a monthly basis!

If you would like to talk to our team about making a payment after your due date, you can contact our billing team directly at billing@roam.auto.

Do I get a refund/proration for unused days?

No, you will not be refunded for your unused days no matter when you decide to return your vehicle. It is recommended to book your return as close to your renewal date as possible to get the most value from your subscription.

Do I get a refund for unused mileage?

No, there is no refund issued for unused mileage.

Can I pay the refundable security deposit with cash?

No, you cannot pay your refundable security deposit with cash. We require a valid credit card on file for your deposit and first month’s payment.

Is the refundable security deposit used towards to my first payment?

No, your refundable security deposit is not used towards your first month’s payment. Your deposit is held on file for the duration of your subscription.

How long does it take for my security deposit to be returned?

Your security deposit will be held for up to 10 business days before it is returned. This is to ensure that there are no outstanding dues left to be settled after your subscription has ended. Once your security deposit is ready to be returned, you will receive an invoice confirming that your funds will be released shortly!

When is my security deposit used?

If there are outstanding balances remaining on your account after you’ve returned your vehicle, your security deposit will be used. Your security deposit can only be used after you have returned your vehicle, this cannot be used while you’re in an active subscription.

Can I pay in cash?

No, we do not support cash payments. All of your subscription payments, including your refundable security deposit, must be paid with a valid credit card, or Visa/Mastercard debit card.

How do I make my subscription payments?

Customers typically make their payments using a credit card. Once your subscription starts, we will charge your card or withdraw the funds from your credit or debit account every 30 days!
**Please note we only accept cards under the primary drivers' name**

How much is a monthly subscription?

Your monthly car subscription payment is dependent on 3 factors:

• The car you choose: choosing a more expensive car will increase your monthly payment.
• The mileage package you choose: every car subscription comes with 2,000 kms included. Choosing a higher mileage package will increase the price of your subscription.
• The add ons you need: you'll have the option to add different perks to your subscription to personalize it and tailor it to your needs!

Does the price on the website include the insurance cost as well?

Yes, the pricing on each vehicle page will show the total amount for your subscription with insurance included. Each vehicle comes with a $200/month standard insurance plan which is added to the base price of the vehicle.

How do I pay parking tickets or traffic tickets?

You're welcome to pay parking tickets as soon as you receive the fine. Once it has been paid, please provide proof of payment by emailing billing@roam.auto with a photo of the receipt/invoice.
For your convenience we pay these automatically if you cannot make the payment right away. If you have not paid off the ticket and it comes to us, Roam will pay any and all traffic tickets on your behalf, and inform you of any fines.
Traffic tickets and driving in fractions less than $400 will be automatically charged to your payment method on file. There is a $25 processing fee to handle any tickets left to be paid by Roam before being billed back to you.

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Insurance Coverage

Does Roam provide insurance with my car?

Yes, each Roam car comes with comprehensive auto insurance included.
Roam provides “all perils” insurance for Roam customers. This insurance is similar to the comprehensive plan a customer would purchase for themselves if they were buying auto insurance on their own.

Can you go into detail about your insurance policy?

Roam is not an insurance broker or an insurance company so there is limited information we cannot speak on behalf of the insurance provider. We are happy to provide all the information made available to us about our insurance coverage in an article here!

Do I need to get my own insurance?

No, you do not need to get your own insurance for your Roam car subscription. We offer comprehensive auto insurance coverage during your subscription, plus an optional incidental coverage plan for extra protection called RoamCare should you want more protection!

Where are my insurance documents?

Your insurance slips and vehicle information is easily accessible through your Roam Dashboard! Visit https://www.roam.auto/dashboard and you will see your insurance slips and vehicle information under “My Plan”. Your paper copy can also be found in the glove box of your car in a pink Roam folio.

Do you have to purchase insurance if I have credit card coverage?

Credit card insurance cannot replace our comprehensive policy as our insurance is a blanket policy meaning it is required on all vehicles. Most credit cards also do not cover liability which is incredibly important in the event of human injury, or damage to 3rd party property. Your credit card may cover certain damages should they arise during their strict coverage period, however it is still the responsibility of the subscriber to pay for any damages incurred on the vehicle and up to their discretion to escalate the reimbursement with their credit card provider.

How much is the insurance deductible?

The base deductible on our insurance plan is $2,500 for any at fault accident or claim. Our luxury vehicles or 7/8 seater vehicles have an at fault accident or claim deductible of $5,000.

Can I purchase additional coverage? What is RoamCare?

For as low as an additional $60/month, you can get up to $1000 in incident coverage. Read more about RoamCare by clicking this link here!
Get in touch with the Roam Support team within 24 hours to ensure you receive your coverage!

What is not included with Insurance?

At this time, just like standard personal insurance policies, it would not cover the following:

• Tire Replacement and Repair
• Rim damage
• Windshield Replacement and Repair
• Interior damages not considered wear and tear (major interior fabric stains and/or tears, strong/lingering odors from pets or smoking)
• Major at-fault damage including but not limited to submerging the vehicle in water, damaging the engine due to excessive driving without maintenance and/or damage due to neglect

(RoamCare can assist with up to 70% of the cost for any damages not under insurance with a damage cost maximum of $1000):

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Car Subscription Basics

Can I drive outside of Ontario or drive in the USA?

No, during this time we only allow our vehicles to be driven in Ontario at this time with exceptions to traveling in Quebec (requires authorization from Roam and our insurance provider).

What’s included in my car subscription plan?