Roam Support Center

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Roam Support Center

Reservations, Bookings, & Pickup

Reservations, Bookings, & Pickup

Learn about Roam's reservation process, pickup, and delivery of your vehicle.

Reservations & Booking

How to Reserve a Vehicle: Step by Step Guide

Pre-Booking: What is it? How Does it Work?

Phone & Email Account Verification Guide

Insurance Registration Process & Background Check

Licence Upload & TroubleShooting Guide

Changing My Vehicle Booking

Roam's International/Non-Ontario/Temporary Paper Licence & Verification Guide

How far out can I reserve a vehicle?

What if the vehicle I want is no longer available?

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Pickup & Delivery

New Car Day! Your Orientation Guide

Pickup Vs Valet Delivery

Can I change my vehicle or plan before my pickup / valet?

No-shows & Un-scheduled Cancellations: What to Know

How do I modify my pickup date?

How do Pickup & Valet cancellations work?

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